At Glunorexa, we want every customer to shop with confidence. If for any reason you are not fully satisfied with your chandelier purchase, our flexible refund and return policy ensures a safe and hassle-free process.

1. Eligibility for Returns

• Items can be returned within 30 days of delivery.

• Products must be unused, undamaged, and returned in their original packaging.

• Proof of purchase (order number or receipt) is required.

⚠️ Please note: Customized or clearance items may not be eligible for return unless they arrive damaged or defective.

2. Damaged or Defective Items

If your chandelier arrives damaged, defective, or with missing parts:

• Contact our support team within 7 days of delivery.

• Provide photos of the damaged item and packaging.

• We will arrange for a replacement or full refund at no extra cost to you.

3. Refund Process

• Once your return is received and inspected, we will notify you of approval.

• Approved refunds are processed within 5–10 business days back to your original payment method.

• Shipping costs are non-refundable unless the return is due to our error (wrong or damaged item).

4. Exchange Policy

If you wish to exchange your chandelier for another design:

• Simply initiate a return and place a new order.

• Our team will guide you to ensure a smooth exchange process.

5. How to Start a Return

To initiate a return, please contact us at 📧 support@glunorexa.com with your order number and details. Our sales support team will provide return instructions and assist you throughout the process.

6. Customer Responsibility

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service to ensure safe return.

📞 Contact Us

If you have any questions about refunds or returns, feel free to reach out:

📧 Email: support@glunorexa.com
📍 Address: 1218 Walton Blvd, Michigan 48307, USA
📞 Phone: 01634 830303
🌐 Website: www.glunorexa.com